Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Castle Rock Florist, Copyright © 2012-2024, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Credit Cards
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon receipt of your order.
Delivery Policy
Most orders received before 1:00pm MST can be delivered the same day. Most orders received after 1:00pm MST will be delivered the next business day or requested date of delivery. Orders are not delivered on Sundays or most major holidays.
We cannot guarantee exact delivery times. Please see our Delivery Info page for complete details.
Guarantee/Returns
We want you and your recipient to be happy with your purchase. Floral arrangements on average remain attractive for 5 to 7 days depending on the type of flowers used. Therefore, we have an unconditional 48-hour guarantee. Let us know within 48 hours if there is some issue or problem with your flowers, and we will replace them or issue a refund. Beyond 48 hours, depending on the situation, we will work together to determine a resolution. All replacements or refunds require return of the original item.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.
Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders, and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials, and new additions to our website. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address, and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials, and new additions to our website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use “cookies” to keep track of your current shopping session to personalize your experience, and so that you may retrieve your shopping cart at any time.
Privacy on Other Websites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. Castle Rock Florist is not responsible for the actions of third parties.
Substitution Policy
Substitutions may be necessary to ensure your arrangement or plant is delivered in a timely manner. The utmost care and attention are given to your order to ensure that it is as similar as possible to the requested item.
Flowers
Flowers are a function of nature. Sometimes, specific flowers and specific colors just aren’t available on a given day. In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
If the floral container shown online is not available, a similar container will be used.
Plants
For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
If the plant container shown online is not available, a similar container will be used.
Taxes
Castle Rock Florist shall automatically charge and withhold the applicable sales tax for orders delivered to addresses within Colorado.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Castle Rock Florist shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Castle Rock Florist shall immediately issue a credit to your credit card account in the amount of the incorrect price.